Bagh's Privacy Policy — Your Data Is Safe With Us

Bagh (bagh.plus) is a trusted online Sports Betting and gaming platform in Bangladesh. We take the privacy of our members seriously. This Privacy Policy ("Policy") explains what information we collect about you, how we use it, and how we keep it secure.

By accessing or registering on the bagh.plus website or mobile site, you agree to this Privacy Policy. Our Privacy Policy applies to all services and products provided through the bagh platform.

This policy has been prepared in compliance with applicable laws of Bangladesh and international data protection standards. For any questions, contact us at support@bagh.plus.

Bagh collects two types of data — what you provide directly, and what is gathered automatically as you use the platform.

Bagh never stores your full bank card number or PIN. Sensitive payment information goes directly to your mobile banking provider.

Bagh collects information in the following ways:

Bagh uses your information only for specific purposes, which are clearly outlined below:

• Account management: Registration verification, login security, and account maintenance.
• Payment processing: Processing deposits and withdrawals securely.
• Customer support: Fast resolution of your complaints and queries.
• Fraud prevention: Detecting unusual transactions or suspicious account activity.
• Service improvement: Analysing user experience to make the platform better.
• Legal Compliance: Compliance with applicable laws and regulatory authority guidelines.
• Personalized Offers: Sending you relevant promotions based on your preferences (you can opt out at any time).

Bagh never sells your data to advertisers or data brokers. This is a commitment we do not compromise on.

Bagh may share information with third parties in limited cases and under strict conditions:

• Payment Provider: For processing transactions with mobile banking services such as Mobile Pay, Nagad, and Rocket.
• Identity verification services: With approved verification agencies as part of the KYC process.
• Legal Authorities: Where required by a court order or government directive.
• Technology partners: With cloud hosting and cybersecurity service providers who are bound by strict confidentiality agreements.

Bagh uses industry-leading technology to keep your data secure. Our security framework includes:

In the event of a data breach, we will notify affected members within 72 hours and take the necessary steps to address it.

The bagh website uses cookies to help improve your browsing experience. Types of cookies used:

• Essential cookies: Required to maintain your login session and ensure security. These cannot be disabled.
• Functionality Cookies: Remembers your language preferences and settings.
• Analytics cookies: Helps us understand how the website is being used, without collecting any personal information.
• Marketing cookies: Used to show you relevant offers based on your interests.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the platform's functionality.

Bagh does not retain your data longer than necessary. Retention periods depend on the type and purpose of the data:

• Active account data: For as long as the account remains active.
• Financial Transaction Records: Up to 5 years as required by legal obligations.
• Closed Account Data: Up to 3 years after account closure.
• Support conversations: Up to 2 years.
• Browsing Logs: Up to 90 days.

Once the retention period expires, data is securely deleted or anonymised by removing all personally identifiable information.

You have a number of rights regarding your personal information, all of which bagh respects:

• Right to Know: You can ask to know what information we hold about you.
• Right to rectification: You can request corrections to any inaccurate information.
• Right to Erasure: You may request that your data be deleted under certain circumstances.
• Right to Restrict Processing: In certain cases, you can request that we limit how your information is processed.
• Right to Object: You can opt out of receiving marketing messages.
• Right to Data Portability: You can request a copy of your data.

To exercise this right, email support@bagh.plus. Requests are typically processed within 30 days. Please note that some data may not be deletable due to legal obligations.

Bagh strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect any information from minors.

If we determine that someone registered using a false age, that account will be closed immediately and all collected data will be deleted.

If you believe a minor is using bagh, please let us know at support@bagh.plus.

Bagh may update this Privacy Policy as needed. When changes are made:

• A notice will be posted on the website for minor changes.
• For significant changes, you will be notified in advance via your registered mobile number or email.
• Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.

You can always check the "Last Updated" date at the top of the page to see when this policy was last revised.

For any questions, requests, or complaints regarding our Privacy Policy, please get in touch with us: